Professional and Speedy Support

Overview

Labii offers a comprehensive range of support plans tailored to meet diverse needs. Whether it's the free support option, the dedicated support plan, or partnering with esteemed science service provider Zifo, Labii prioritizes delivering professional, swift, and amiable customer service. Labii ensures our customers receive top-tier assistance, guaranteeing that their queries are not just addressed but resolved accurately and efficiently.

Nyelia Williams

The Ohio State University Wexner Medical Center

Training Sessions for Administrators and End Users

Labii offers specialized training sessions tailored to distinct user needs. Administrators benefit from a comprehensive session focused on configuring their Labii accounts to precisely align with their organizational needs, ensuring optimal utilization of the platform's features. This session equips administrators with the expertise to customize settings, streamline workflows, and maximize efficiency within their Labii environment. Conversely, end users participate in a dedicated training session crafted to familiarize them with navigating and utilizing the Labii platform effectively. This user-focused session provides hands-on guidance, empowering individuals to leverage Labii's tools seamlessly, facilitating smoother operations and enhanced productivity across the board.

Labii's Free Support for Seamless Solutions

Labii's free support package is designed to empower customers with an array of resources for swift issue resolution. This includes extensive online documentation and in-page guidance, ensuring immediate access to relevant information. Complementing this are comprehensive video tutorials that simplify complex processes. For personalized assistance, support tickets offer a direct line of communication to our expert team. Moreover, leveraging LabiiGPT enhances this support system, providing an intuitive interface to navigate and access the precise resources required, ensuring customers find the solutions they need promptly and efficiently.

Premium Dedicated Support for Your Instant Solution

Labii's dedicated support service stands as a beacon for immediate, personalized assistance, offering in-person support alongside lightning-fast responses through online tickets and live chat. This premium support package ensures rapid resolution of queries and issues, prioritizing customer satisfaction. Unlimited support meetings further underscore our commitment to providing comprehensive aid, allowing for in-depth discussions and tailored guidance to address specific needs.

Professional Support with Zifo

Labii's professional support plan is a testament to our commitment to top-tier customer service, made possible through our partnership with Zifo, a leading professional science service provider boasting a global workforce of over 2000 employees. This collaboration ensures unparalleled support on a massive scale, catering to substantial volumes of queries and needs worldwide. With Zifo's extensive team, we offer round-the-clock assistance, ensuring that customers across different time zones receive prompt, expert support whenever they require it. This partnership enables us to deliver not just assistance but a seamless experience, combining expertise and availability on a grand scale, ensuring our customers' needs are met comprehensively and efficiently.

Labii offers a full-stack of lab digitalization services, spanning from individual data capture tools like ELN and LIMS, to process optimization, to comprehensive full lab digitization.

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I am so grateful for the Labii support team for all their help with this LIMS system. The Labii team is knowledgeable, courteous and always ready to lend a helping hand. The Labii team has made my experience with this software very personable. Thank you!

Josh Copeland

TruGenomix